About WebMail
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How do
I access my email online using a Web Browser? |
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Where
did my new email from yesterday go? |
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How do I
access copies of the email I have sent using WebMail? |
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Why
don't I have a copy of the mail that I sent using WebMail on my computer at home? |
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How
do I attach multiple files using WebMail. |
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When
I clicked on Send, I was returned to the Log On page. Why didn't my email get sent?
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How
long will my Sent Mail be accessible? |
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How do I
delete messages? |
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Why
is my deleted email still appearing in my inbox? |
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When
viewing my Inbox, how do I get my newest messages to appear first at the top of the
screen? |
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Can I
compose an email and save it as a draft for future mailing using WebMail? |
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Is there
any additional cost to use WebMail? |
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How do I access my email
online using a Web Browser?
- Enter http://www.silcon.com/webmail
in the "Location" line of Netscape Navigator or the "Address" line of
Internet Explorer.
- Enter your user name in the SC Username entry box
- If your e-mail address is johndoe@silcon.com, the username you
will enter is johndoe (lower case)
- Enter your password in the Password entry box.
- Remember all passwords entries are case specific.
- You must click on the Log in button to
complete the entry.
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Where did my new email from
yesterday go? Example: After
arriving at your office, you access your home email from a Web Browser using
WebMail. You return home and access your email again, but this time you are using
your Email Client from the desktop on your home computer. All "new"
messages (including the ones you have already read using Webmail) are downloaded from our
server to your inbox. The next day you access your email at the office again using
WebMail and the messages you saw yesterday are no longer in your inbox. You did not
delete them. Where did they go?
- As soon as you open your desktop Email Client (like Netscape
Communicator or Eudora Email) and download your "new" email all of the
"new" email messages will be removed from our server. Messages that have
been downloaded from our server will no longer appear in your "in box" in
WebMail. From then on, you will only be able to access them from your Email Client
on your desktop.
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How do I access copies of
the email I have sent using WebMail? Copies of all email messages sent using WebMail are stored in the "sent
mail" folder.
- Click the "Mail" link to go to the
Inbox Screen.
- Select "sent mail " from the "Folder"
dropdown box.
- Click on the Go button to go to the Sent Mail
Screen.
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Why don't I have a copy of
the mail that I sent using WebMail on my computer at home? If you would like to also have copies of sent mail
available for access on your desktop email client, "Bcc" Blind
Carbon Copy yourself .
- Enter your own email address in the Bcc address line
and another copy will be available for download using your desktop email client on your
home computer.
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How do I attach multiple
files using WebMail. Currently
when using WebMail, you may only attach one file per outgoing email message.
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When I clicked on Send, I
was returned to the Log On page. Why didn't my email get sent? WebMail is not a full email client program. You can't compose a
"draft offline" like you can using an email client (i.e. Netscape Communicator)
on your desktop at home. WebMail has a built-in security feature that will automatically
log you out after 30 minutes of inactivity. WebMail was designed for use in
"checking" your email when you are away from your home or your primary email
management location. It was not designed as a fully functioning email management
system. However, it is a convenient program to use to stay "on top" of your
email when you are traveling or at the office.
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How long will my Sent Mail
be accessible? Your copies of sent
mail will remain in the Sent Mail Folder until you have selected them for
deletion and clicked on Empty Trash .
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How do I delete messages?
- From the Inbox Screen.
- Click on the indicator box for each message
you wish to delete.
- Click on the Delete Selected button.
- Click on the Empty Trash Link.
- While viewing the message, click on the delete
link.
- Click the "Mail" link to go to the Inbox
Screen.
- Click on the Empty Trash Link.
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Why is my deleted
email still appearing in my inbox? After
you have selected emails for deletion by clicking on the delete link, you
must then
- Click on the Empty Trash Link.
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When viewing my Inbox, how
do I get my newest messages to appear first at the top of the screen? To change the listing order click one of the following links
- To list messages by descending date, click on
the Date Link.
- To list messages alphabetically by sender, click
on the From Link.
- To list messages alphabetically by subject, click
on the Subject Link.
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Can I compose an email and
save it as a draft for future mailing using WebMail? No, WebMail is not a full email client program. You can't compose a
"draft offline" like you can using an email client (i.e. Netscape Communicator)
on your desktop at home. There is no storage facility for saving drafts or unsent emails.
It is an online real-time WebEmail System.
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Is there any additional
cost to use WebMail? No, there is
no additional charge for using WebMail.
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