Frequently Asked Questions
Welcome to the Silicon Connections "FAQ" section. Below you will find Explanations of Frequently Asked Questions that will help you make the most of your on-line experience.

FAQ - Removing Your Email From the Server or Accessing it at another location - Troubleshooting Tips

Question: I recently upgraded my Mail Client and the first time I downloaded my email I got every email I had already downloaded from my Silicon Connections account!.  There were 200 emails!  Why did this happen and how can I avoid having it happen the next time I upgrade my Mail Client?

Answer: When you setup your Email Preferences in your Email Client you did not enable the "Remove Mail from server after downloading" setting. Therefore, you have never really removed your mail from our server, you have only downloaded a copy of it.   When you upgrade your Mail Client, it has no way of determining that this mail has been previously viewed.  The new Mail Client will treat all of your mail that is on our Server as "New" and again send you a copy of it the first time you attempt to "download" your mail.   It it extremely important that you use the following instructions to make sure that this situation does not happen again.

Question: I want to access my mail from home at my work location.  Should I use different setup preferences my office?

Answer: You may want to choose different setup preferences for your office location.  This is especially true if you just want to read your mail at the office and actually manage your mail at your home location.  You have an  option of leaving your mail on the server or deleting your mail from the server when you access it at a secondary location.   Use the following instructions to determine the appropriate setup preferences for your Mail Client. 

Removing Email  or Accessing it at another location - Server Settings

 

For the following instructions:

Primary Location = Your "home"  base location.

Secondary Location = An alternative location where you wish to also view your mail, maybe your office location or someplace you want to just read your mail rather than manage, file and delete your mail.

Eudora Light Settings

For Managing Your Email Account from your Primary Location-

Primary Location Settings:

  • Go to the Tools menu and select Options.
  • Click on Checking Mail.
    • Leave on Server: Make sure this is not checked.

If you access your Email Account from a Secondary Location-

Secondary Location Settings:

  • Go to the Tools menu and select Options.
  • Click on Checking Mail.
  • Decide if you want to leave the mail on the server so that you can actually manage it all from your Primary Location.

    If Yes-    Leave on Server: Make sure this is checked.

    • If No -    Leave on Server:  Make sure this is unchecked

Optional Settings for either Primary or Secondary Locations- 

    Delete from server after __ days: check and enter a number or leave blank- If you check this and enter a number of days, then after you have downloaded your messages, all previously downloaded messages older than X number of days will be automatically deleted from the server

    Delete from server when emptied from trash: check or leave blank- If you check this, messages moved to the trash, will then be deleted from the server when the trash is emptied.

Click on Ok

Netscape 4.5 Settings

  • Click on Edit.
  • Click on Preferences.
  • Go to the Columns on the left hand side.
  • Double click on Mail & Newsgroups folder.
  • Click on Mail Server

    Incoming Mail Servers -

    Highlight the Incoming server- mail.silcon.com or pop.silcon.com -Click on Edit
    Entries for the POP Tab:

For Managing Your Email Account from your Primary Location-

Primary Location Settings:

Leave messages on server: Always leave this Unchecked

If you access your Email Account from a Secondary Location-

Secondary  Location Settings:

    Leave messages on server: Checked

Optional Setting for either Primary or Secondary Locations- 

    When deleting a message locally, remove it from the server. Check this only if you want to leave the messages on the server until you actually delete the message.

Click on OK

Netscape 4.08 Settings

  • Click on Edit.
  • Click on Preferences.
  • Go to the Columns on the left hand side.
  • Double click on Mail & Groups folder.
  • Click on Mail Server

In the Mail Server Response Area

For Managing Your Email Account from your Primary Location-

Primary Location Settings:

Leave messages on server after retrieval- Always leave this Unchecked

If you access your Email Account from a Secondary Location-

Secondary  Location Settings:

    Leave messages on server after retrieval- Check if you want to just read your mail rather than manage, file and delete your mail at this location

Click on OK

Outlook Express Settings

  • On the Tools menu, click Accounts.
  • Click the mail account, and then click Properties.
  • Click the Advanced tab.

For Managing Your Email Account from your Primary Location-

Primary Location Settings:

Leave a copy of messages on server- Uncheck or clear the check box

If you access your Email Account from a Secondary Location-

Secondary  Location Settings:

Leave a copy of messages on server- Check the check box

 

Microsoft Outlook Settings

  • On the Tools menu, click Services.
  • In the The following information services are set up in this profile box, click Internet E-mail - mail account name.
  • If you have more than one Internet e-mail account, select the one that you want to modify.
  • Click Properties, and then click the Advanced tab.

For Managing Your Email Account from your Primary Location-

Primary Location Settings:

Leave a copy of messages on server- Uncheck or clear the check box

If you access your Email Account from a Secondary Location-

Secondary  Location Settings:

Leave a copy of messages on server- Check the check box

Optional Setting for either Primary or Secondary Locations- 

Remove from server after X of days: Check Leave a copy of messages on server- and then Check this box and enter a number - If you check this and enter a number of days, then after you have downloaded your messages, all previously downloaded messages older than X number of days will be automatically deleted from the server

 

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