How To ...
Welcome to the Silicon Connections "FAQ" section. Below you will find some useful Answers to Frequently Asked Questions that will help you make the most of your on-line experience.

Remember, as a Silcon Subcriber, for access to the Internet, you may use many Standard Connection Programs:

Email Clients

Web Browsers

Newsgroup Clients

Pop3 Compliant Email Clients such as:
Netscape Communicator              
Eudora Light
Outlook Express
Outlook 98

Web Browsers such as:
Netscape Navigator
Internet Exployer

Newsgroup Clients such as:
Netscape Collabra
Outlook Newsgroups
Free Agent

Frequently Asked Questions

About Getting Connected-
Need a Faster Connection? Try our New DSL Service
How to Make a Dial-up Networking Connection
Why does it take so long to establish a connection?
Modem Dialup Problems Troubleshooting Tips
Verify your phone line supports 56K - Use 3Com's Line Test
How to Setup a Roaming Account for Remote Dial-in Access
To view current system status or the planned network maintenance, see our Network Status page.
Windows Dial-Up Networking 1.3 Performance and Security Upgrade for Windows 95
Troubleshooting Modem Problems in Windows 98
Windows NT 4.0 Setup Troubleshooting Guide
Dial-Up Networking (DUN) Error Codes
Remote Access Service (RAS) Error Code List

About Eudora Email-
How to Setup Eudora Light Email
How to Setup Multiple Mailboxes For Eudora Light
How to Open Email Attachments Using Eudora Light
How to Save an Email Message for later Completion Using Eudora Light
How to Compose Email Messages while Offline/Disconnected from the Internet Using Eudora Light
How to Make Sure your Email is removed from the Server Using Eudora Light
How to Setup Preferences to access your Email from another location Using Eudora Light

About Netscape Email-
How to Setup Netscape Email & Newsgroup Preferences - 4.5
How to Setup Netscape Email & Newsgroup Preferences - 4.08
How to Setup Multiple Mailboxes For Netscape 4.x
How to Open Email Attachments Using Netscape 4.x
How to Save an Email Message as a Draft Using Netscape 4.x
How to Compose Email Messages while Offline/Disconnected from the Internet Using Netscape 4.x
How to Make Sure your Email is removed from the Server Using Netscape
How to Setup Preferences to access your Email from another location Using Netscape

About Outlook Email-
How to Setup Outlook Express Email Preferences
How to Setup Microsoft Outlook 98 Email Preferences
How to Make Sure your Email is removed from the Server Using Outlook
How to Setup Preferences to access your Email from another location Using Outlook

About WebMail - Web Access to your Email-
How do I access my email online using a Web Browser?
Where did my new email from yesterday go?
How do I access copies of the email I have sent using WebMail?
Why don't I have a copy of the mail that I sent using WebMail on my computer at home?
How do I attach multiple files using WebMail.
When I clicked on Send, I was returned to the Log On page.  Why didn't my email get sent?
How long will my Sent Mail be accessible?
How do I delete messages?
Why is my deleted email still appearing in my inbox?
When viewing my Inbox, how do I get my newest messages to appear first at the top of the screen?
Can I compose an email and save it as a draft for future mailing using WebMail?
Is there any additional cost to use WebMail?

General Email Questions-
Removing Your Email From the Server or Accessing it at another location - Troubleshooting Tips
Email Attachments - How do I attach files to Email Messages?
Email Attachment Problems and Troubleshooting Tips
Email Management Tips - Why does it take so long for my email to download?
Spam or Junk Email - What can I do about Spam Mail?
Viruses - How do you check the validity of an Emailed Virus Alert?
Relaying Denied Message - Why can't I send email?

General Newsgroup Questions-
About Newsgroups/Discussion Groups - What are they and how do I access them?

General Web Browser Questions-
How to Read Web Pages Offline/Disconnected from the Internet - Why do I get disconnected before I finish?
How do I change the Start or Home Page of my Web Browser?
How do I find something on the Web?
How do I convert my Bookmarks in Netscape to Favorites in Internet Explorer or Visa Versa?
How to Download Files from the Internet - Tips and Troubleshooting
How to Clear your Cache - Why is Browsing the Internet so slow and sluggish?
Why am I receiving Web Browser Error Message - Illegal Operation/shut down?
Why am I receiving Web Browser Error Message - No DNS Entry?

General Internet Usage Questions-
Suggest some "Helpful Links" to Bookmark or add to my Favorites List
What are Search Engines and how do I use them to find something on the Web?
About File Formats and Extensions - Which programs support which ones?
Where do I find a dictionary of Internet Terminology?
What are Search Engines and how do I use them to find something on the Web?



If you have any other questions, comments or problems, please complete our Technical Support Request.

© 1999 Silicon Connections, L.L.C.