Frequently Asked Questions
Welcome to the Silicon Connections "FAQ" section. Below you will find Explanations of Frequently Asked Questions that will help you make the most of your on-line experience.

FAQ - About Newsgroups/Discussion Groups

Questions: What are Newsgroups and how do I access them????

Answer: Newsgroup is the common Internet Term for discussion groups.   These groups have been formed to allow postings of emailed general questions and discussion topics specific to the groups particular interest.  There are thousands of these "discussion forums" accessible through the Web. Discussion topics range from professional interests like high level specific computer operating system groups to "newbie" - new computer users groups; or personal interests like gardening and photography.

Newsgroups you may find helpful:

For new computer users and general computer questions and discussions:     alt.newbie, alt newbies, 24hoursupport.helpdesk

For specific questions and discussions about Windows:     alt.windows

For specific questions and discussions about Macs:      alt.mac

 

Helpful Tips About Newsgroups:

Newsgroups can be accessed by using many different web applications like the Collabra Discussion Groups function in Netscape, Outlook Newsgroups or Free Agent Newsreader.  Postings to Newsgroups can also be accessed using a Web Browser online at http:/www/deja.com. To give you a general understanding of how you can access newsgroups for review, contributing to a discussion or posting of a question, we have chosen Netscape to use for our example below.

About Netscape Collabra

Netscape Collabra enables you to participate in Collabra discussion groups.
To participate in a discussion group, you must:

  • Open your discussion groups server.

  • List discussion groups provided by your groups server.

When you list discussion groups available to you, you can subscribe to them, or you can browse without subscribing.

How to open your groups server, so you can access, update, and subscribe to discussion groups it hosts.

  • Open your Message Center by clicking Discussion Groups on the component bar, which can float on your desktop or reside in the lower-right corner of any Communicator window:

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  • Or from the function list bar at the top of the Netscape Window, select Communicator, Collabra Discussion Groups from the function list bar at the top of the Netscape Window.

  • In your Message Center window, open our news.silcon.com server by clicking on it.  To open a groups server other than your primary server, select the groups server and click on it.  Any groups you already subscribe to will be shown in the expanded list after you have opened our news.silcon.com server.

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  • The Message Center window lists and updates discussion groups to which
    you are currently subscribed on the selected server.

  • Collabra downloads headers of new Collabra messages in each of your
    subscribed groups. (This is how Collabra displays information about the
    discussion groups.) To set a limit on how many headers Collabra can
    download, set groups server properties.

  • You do not download a Collabra message until you open it, or unless you
    select its group for downloading before going offline.

To easily access and organize discussion groups you are interested in, keep a list of discussion groups to which you are subscribed. When you open our news.silcon.com server, Netscape Collabra automatically updates groups to which you subscribe on that server. After opening the Message Center, use the Subscribe to Discussion Groups dialog box to list discussion groups available on from your current groups server.

To open the Subscribe to Discussion Groups dialog box:

  • On the toolbar of your Message Center window, click Subscribe, which brings up the Subscribe to Discussion dialog box.

  • The Subscribe to Discussions dialog box enables you to list:

    • All available discussion groups

    • Discussion groups whose descriptions contain a keyword you specify

    • Discussion groups created since you last listed available discussions

Use the List All Groups dialog to:

  • Select news servers whose available discussion groups you want to
    inspect.

  • Display all available discussion groups and subscribe to discussions
    whose entries you select from the list.

To use the List All Groups panel:

  • To view an entry in the discussion list, in the Discussion Group field, type the name of the discussion whose entry you want to view.

  • If you feel displaying the list is taking too long, click Stop, which stops your Discussions server from sending the remainder of the discussion group list.

  • To make it easier to scan the list, click Collapse All, which collapses the list into types of discussion groups.

  • To view the full hierarchy of discussion groups, click Expand All.

  • To subscribe to your selected discussion:

    • Click Subscribe.

    • Or, click the checkbox on the right side of the discussion group's list entry.

disgroups.gif (24370 bytes)

 

Searching for Discussion Groups

To use the Search for a Discussion dialog to list available discussion groups
whose descriptions contain a keyword you specify:

  • At Search for, enter a keyword that represents any part of a discussion name.

  • From the On Server menu, choose a server whose discussion groups you want to search.

    • Click Search Now.

  • After search results display, subscribe to a discussion whose name is listed by clicking the entry in the list, and:

    • Click Subscribe.

    • Or, click the checkbox on the right of the entry in the list.

  • Click OK to add the subscribed entries to your subscription list.

  • To cancel without saving changes to your subscription list, click Cancel.

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Listing New Discussion Groups

Use the List All Newsgroups dialog to:

  • Select news servers whose newly available discussion groups you want to
    inspect.

  • Display all discussion groups newly available since the last time you listed
    available discussion groups.

newgroups.gif (23997 bytes)

 

Browsing Discussion Groups

To browse discussion groups with Netscape Collabra:

  • Open your groups server in your Message Center window.

  • Double-click on the name of a discussion group, which opens the discussion group in a Message List window. Use the Message List window to:
    Select messages or threads and open them in messages windows.

  • Or, use the Message List window's message panel to browse messages and threads.

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About Posting Collabra Messages

You can contribute to a discussion in the following ways:

  • Start a new thread by posting a new message

  • Contribute to an existing thread by replying to the discussion group

  • Reply to contributors individually, instead of posting to the discussion group itself

Starting a New Thread

To post a new message to a discussion:

  • Choose whether you want to send plain-text or rich-text.

  • Choose whether you want to: Post a response to a message or contribute to an existing thread.

  • Or, start a new thread.Use the Compose window to compose and post your message.

Contributing to a Thread or Posting a Response

  • To contribute to a Collabra thread or to post a response to a Collabra messages:

    • Ensure the thread you are contributing to or the message you are responding to is open in a Message List or Message window.

    • Select whether you want to reply by mail to the author of the original message, or whether you want to post your response to a discussion:

  • To mail a response only to your recipient, click Reply and select Reply to Sender Only (Windows) or To Sender Only (Mac OS).

  • To post a response to discussions listed in the original message, click Reply and select Reply to Group (Windows) or To Discussion (MacOS).

  • Use the Compose window to check the address list, quote the original message text, and compose and send your message.

When you reply or respond to a Collabra message:

  • If replying by mail, your response is automatically addressed to recipients listed in the Reply to header of the original message.

  • If posting a response to a discussion group, your response is automatically addresses to discussions listed in the Post to header of the original
    message.

  • In either case, ensure your reply is correctly addressed. Check the addresses in the address list and delete addresses and names of discussions that are not familiar to you. Use the Address Area to add or edit addresses, if you need to.

  • To include the original message in your reply, click Quote, which is on the Compose window toolbar. When you include the original message, it is included as an attachment, so you can see an entry in the attachments area, but you do not see the message in the composition area.

  • Compose your response in the composition area. If you are composing in HTML, use the Composer application tools.

  • To send the message, click Send Now,which is on the Composition window toolbar.

Removing a Discussion Group from Your Subscription List

To remove a discussion group from your subscription list:

  • Open your Message Center by clicking Discussion Groups on the component bar. The component bar, when undetached, is in the lower right
    corner of any Netscape Communicator window.

  • In your subscription list, locate the entry for the discussion group you want to remove and click the checkbox on the right side of the entry. The
    checkbox of a discussion removed from your subscription list does not contain a check.

Troubleshooting

Before the Message Center window can display your primary groups server's name, you must have your Groups Server preferences set to news.silcon.com. If you do not have your Groups Server preferences set, the Mail & Discussion Groups Wizard (Windows only), or the Groups Server panel of the preferences dialog comes up automatically. Use the Mail & Discussion Groups Wizard or the Groups Server panel to help you set required preferences.

  • If an invalid groups server name appears for your primary server in your Message Center's list of servers, provide the correct server name by using the Groups Server panel of Mail & Groups preferences.

  • If an invalid groups server name appears for a server that is not your primary server, use groups server properties to correct the name of the server.

  • If you can't access a server using a dial-up connection with auto-connect, check your network software, such as PPP and TCP/IP, and modem settings to see if they're correctly configured to access the server's site. Enable configurations for the server's site, then try opening the server.

Additional Topics  are covered in the Netscape Help Function, Getting Started - About Collabra

If you have any other questions, comments or problems, please complete our Technical Support Request.

© 1998 Silicon Connections,L.L.C.