An occasional Illegal Operation error is nothing to worry about. Most of the time you can restart Netscape and it will run for a considerable time with no problem. If you are getting Illegal Operation errors on a regular basis there are some steps that you can take to remedy the problem. Please keep in mind that you will get a variety of error messages in Netscape including Illegal Operations if you are trying to run it on a computer that does not meet the Minimum System Requirements.

Step 1: Try clearing your Cache, History Folder and Temporary Internet Files.

When you visit a web site all of the information (pictures and HTML) are downloaded onto your hard drive and stored for future use. Depending on the Web Browser you are using these files are called Cache, History or Temporary Internet Files.

When you visit a web site your browser will check your hard drive to compare the files on the site with those on your drive to see if it needs to download them.
If you notice that browsing the Internet is becoming more sluggish or you are receiving an unusual amount of error messages you might want to consider clearing your Cache. If you have a limited amount of hard drive space or frequent sites with large graphics you should consider doing this on a fairly regular basis as preventative maintenance.

For Netscape 3.x
1. Open Netscape Navigator (you do not need to be connected to the Internet)
2. Go to the Options menu
3. Select Network Preferences
4. Click on the Cache tab
5. Clear both the memory and disk cache by pressing the buttons marked for each.
6. Press the OK button and you are ready to go
7. If this does not help repeat steps 1-6 and continue to step 8
8. Close all windows and click on Start
9. Select Find
10. Select Files or Folders
11. In the Named: Entry Box, type fat.db
12. Click Find Now
13. Highlight the fat.db and select Delete from the File menu
14. Close the Find window, Restart the computer and try connecting again



For Netscape 4.x
1. Open Netscape (you do not need to be connected to the Internet)
2. Go to the Edit menu
3. Select Preferences
4. Click on the Navigator folder.
5. Clear the History by pressing the button marked.



6. Open the Advanced folder.
7. Click on the Cache tab
8. Clear both the memory and disk cache by pressing the buttons marked for each.



9. Press the OK button and you are ready to go
10. If this does not help repeat steps 1-10 and continue to step 11
11. Close all windows and click on Start
12. Restart the computer and try connecting again

For Internet Explorer 3.x
1. Open Internet Explorer (you do not need to be connected to the Internet)
2. Go to the View menu
3. Select Options
4. Click on the Navigation tab.
5. Clear the History by pressing the button marked.



6. Open the Advanced tab.
7. Click on the Temporary Internet files Settings button


8. Press the Empty Folder button.
9. Press the OK button and you are ready to go


10. If this does not help repeat steps 1-10 and continue to step 12
11. Close all windows and click on Start
12 Restart the computer and try connecting again

For Internet Explorer 4.x
1. Open Internet Explorer (you do not need to be connected to the Internet)
2. Go to the View menu
3. Select Options
4. Click on the General tab.
5. Clear the Temporary Internet files by pressing the Delete Files Button
6. Clear the History by pressing the Clear History Button
7. Press the OK button and you are ready to go



8. If this does not help repeat steps 1-7 and continue to step 10
9. Close all windows and click on Start
10 Restart the computer and try connecting again

Step of Last Resort: Uninstalling and Reinstalling Netscape or Internet Explorer
Most of the time clearing the Cache will solve the problem. If the problem persists you may want to try reinstalling the software.

If you have any other questions, comments or problems, please complete our Technical Support Request.