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FAQ - Email Attachments

Question: I am having problems downloading emails with attachments and/or opening email attachments.

Answer: Use the following Troubleshooting Tips.

Email Attachment Problems and Troubleshooting Tips

Downloading Emails with Attachments

Keep in mind that a 200K to 300K attachment can take a long time to download on a computer that does not meet the Minimum System Requirements...

If you are trying to receive a large attachment and you are operating a low-end or older computer system, make sure you are do not have other applications open or running at the same time you are downloading your email.

See our Instructions on How to Clear Your Cache in your Web Browser. After you have completed this operation, close your Web Browser and make sure you have no other applications open or running, then try to download your mail.

Opening and Viewing Email Attachments

File Formats supported by the Macintosh Operating System may not be supported by PC Operating Systems.

You may receive files that you are unable to view because your Operating System does not support the file format or or your Computer does not have the application installed to support it. For further information on this subject review your Operating System's and the Individual Application 's Help Function for information on File Formats supported.

Your Mail Application's Encoding Properties may be different from the Senders Email Application's Encoding Properties.

BinHex Encoded Attachments are generally received from a sender who is using an older Macintosh Email Application. Most current PC Email Applications are MIME Encoding Compliant. In order to be able to view an attachment, the encoding between the sending and receiving systems must be the same. For further information on this subject review the Email Application's Help Function Contents = Encoding, or BinHex or MIME.

For more information see our How To page about File Formats and Extensions.

If you have any other questions, comments or problems, please complete our Technical Support Request.




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