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iPass Roaming Frequently Asked Questions
Am I actually getting this service through iPass? No, iPass does not provide global internet roaming service directly to customers. We have partnered with iPass to bring this service to you. If you want to sign up for Internet roaming, have specific questions, or require technical support, please contact us.
What is the iPass global network? The iPass global network provides easy dial-up access to the Internet from thousands of access in over 150 countries around the world. iPass enables this service by using the networks of top-tier network access providers throughout the world, and through a unique third-party Internet clearinghouse and settlement system. With one service, individual and corporate users can access email, the web and corporate data from anywhere in the world with a local telephone call, gaining significant cost savings over solutions requiring internal modem banks and long-distance connection charges.
Where can I find local access points? The iPass client software contains a full list of all available access points. These locations continue to expand as iPass continues to expand it network of over 200 provider partners. Many of these locations have multiple access points. The current number of access points exceeds 18,000 in hundreds of countries world-wide.
How do I use broadband hotspots while roaming? Wired and wireless broadband hotspots are listed under different tabs in the user interface. Simply select the "Wired Broadband" or "Wireless Broadband" tab and input you location as you would when choosing a dial-up access point. The select the actual venue (hotel, airport, coffee shop) where you are located.
What do I need to install to use the roaming service? All you need is the iPass client software, which has a point-and-click interface and a listing of all iPass access numbers, and connectivity hardware, such as a modem for dial-up, an Ethernet adapter for wired broadband roaming, or a Wi-Fi adapter for wireless broadband roaming. Often these capabilities are built into your laptop; otherwise you must purchase an add-on device.
How do I find the correct number when I'm ready to dial in? We provide client software for you to install on your laptop. You can get this from our Software Download web page. The iPass client software provides a simple point-and-click interface that allows you to select the country and city where you are. You will then get a list of the available local access points. Just click on the access point of your choice and you will be connected in seconds.
Can I purchase the mobile connectivity service directly from iPass? No, iPass does not sell its services directly to individuals. iPass works with partners such as Silicon Connections throughout the world who offer service to individuals and businesses, as well as specialized care and technical support.
How does iPass ensure good service availability and reliability? In every location where it provides access, iPass works with the leading carriers and service providers to ensure a high-quality and high-performance service. In many locations, access is available from multiple top-tier providers, giving customers redundancy during heavy traffic hours and in the event that a single provider suffers a network failure or temporary service outage. Lastly, iPass constantly tests and monitors performance of its overall network, allowing early detection and remedy of potential service problems.
What client platforms are supported? There are easy-to-use clients that support Windows (XP, ME, 2000, NT, 98, 95), and Mac OS X (10.2.3, 10.2.2, 10.2.1, 10.2, 9.2*, 9.1*, 9.04*, 8.6*) platforms. iPass also support other platforms like Windows CE and Palm Pilot (Pocket PC 2002; Windows CE/Pocket PC 3.0*, 2.11*, Palm OS 3.0 or higher*) handheld devices. * Does not support global broadband roaming.
How do I get technical support when I'm traveling? See our Contact Information page for whom to contact about support questions
Do I need special power plugs or phone jacks when I travel? The answer to this depends upon where you go, but in many countries you will require different power cords, plugs and phone jacks. If you are interested in more information about connection hardware, or other helpful resources for business travelers, here are a few sites that provide information and advice about connecting when traveling around the world.
Can I use the roaming service for secure access to my corporate network? Yes, but only if you use the roaming service in conjunction with a virtual private network (VPN) solution supplied by your company. iPass is interoperable with all industry leading VPN, firewall and token card solutions. Contact your IT Help Desk for more information. If you do not already have a VPN at your office, Silicon Connections can help! We offer network design and consulting services to help you design and implement secure remote access for your business. Please Contact Us for more information.
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